CUSTOMER CARE
REFUND & RETURNS POLICY
Your satisfaction matters to us. Please review our refund, returns, warranty, and shipping policies below.
01 Refund and Returns Policy
Santa Neon prioritizes customer satisfaction. That’s why we offer exchanges and refunds in case of defective items. Please contact us within a week of getting your package to avail this policy. The final discretion by Santa Neon might include a repair, replacement, full refund, or store credit. However, this depends entirely on the extent of damage at the manufacturer’s end.
02 Santa Neon Warranty
Santa Neon offers a 12-month warranty to cover damaged components of the signage. Please note that fixing broken signage will depend on where the problem originated and be decided by Santa Neon and the buyer.
03 Warranty Coverage for Hard-Wired and Installed Signage
Santa Neon is not responsible for covering the cost of installing and uninstalling the signage. However, in an unfortunate case, if your sign arrived broken or the appropriate hardware was missing from the package, contact our customer care service immediately and send us pictures of the items as proof. Please note that if you damage your sign during the installation process, then Santa Neon bears no responsibility in that regard.
Important
Please inspect your signage carefully upon delivery and contact our customer care team immediately if there is any damage or missing hardware.
04 Santa Neon Returns Procedure
Contact our customer care service and state your reason for returning the product. In case of a damaged product, attach pictures and videos accordingly. Note that we need this visual proof for evaluation purposes only. We will begin the return procedure once you provide all the required information and the issue is confirmed.
In the case of a return agreement, you have to return the faulty product along with all items received originally in the package.
In the case of a return agreement, the faulty product has to be returned for evaluation within 2 weeks of receiving the product.
Santa Neon will ship the new product as soon as possible in case of a replacement agreement. If a refund has been agreed upon, Santa Neon will guide you through the procedure after confirmation.
05 Shipment Confirmation: Tracking ID
Please note that it takes 2 business days for crafting of the sign and 3-4 business days for your sign to be safely delivered to you. After the shipment of your product, Santa Neon will send you a confirmation email and a tracking ID. Please note that the tracking ID will be accessible within 24 hours.
Santa Neon Customer Support
Email:
support@santaneon.com
Phone:
+1 (908) 395-0270
Address:
152 Ludlow St, New York, NY, United States, 10002.
FREQUENTLY ASKED QUESTIONS
We offer a wide range of business signage, including indoor signs, outdoor signs, banners, window decals, illuminated signs, and vehicle wraps. If you are unsure which type of sign best fits your needs, our team is happy to provide recommendations.
Simply fill out our free quote form with your business name, sign type, and any design details. Our team will send you a free mockup within 1-2 hours.
Our standard turnaround time is 15 business days from design approval. Rush orders may be available depending on the sign type.
Yes! We always send a digital proof for your approval before we begin production. No sign goes into production without your confirmation.
We use high-quality materials including acrylic, aluminum, PVC, LED components, and weather-resistant vinyl depending on the sign type.
We accept all major credit cards, PayPal, and bank transfers. Payment is required before production begins.