Frequently Asked Questions

Below are some of the most frequently asked questions about our signs and services. If you don't find what you're looking for, feel free to contact our team – we're always happy to help.

General

Where is Santa Neon located?

Santa Neon is based online and proudly serves customers worldwide. Our design and production teams operate from our workshop, ensuring each sign is crafted with precision and shipped straight to your doorstep.

How can I get a quote for a custom sign?

Simply visit our Get Free Quote page, fill in your sign details and we will get back to you with a quote within 24 hours.

What's the average production time?

Production typically takes 7–14 business days depending on the sign type and complexity of your order.

Quote

How long does it take to receive a quote?

We aim to send all quotes within 24 business hours. For urgent requests, please contact us directly.

Do you offer discounts for bulk or business orders?

Yes, we offer special pricing for bulk orders and ongoing business relationships. Contact us to discuss your requirements.

How long is my quote valid?

Quotes are valid for 30 days from the date of issue.

Production

Will I get updates during production?

Yes, we send progress updates at key stages of production and notify you as soon as your sign is ready to ship.

Can I modify my order after it's placed?

Modifications are possible within 24 hours of placing your order. After production begins, changes may not be possible.

Why do you test signs for 24 hours before shipping?

We run every sign through a 24-hour quality check to ensure it meets our standards and arrives in perfect condition.

Installation

Do you offer installation services?

We provide detailed installation guides and can recommend local installers in your area.

What's included in the installation kit?

Every sign comes with mounting hardware, fixings, and step-by-step installation instructions.

Can the signs be used outdoors?

Yes, we offer weatherproof outdoor-rated sign options. Check the product description or contact us to confirm.

Design

Can I choose any font or upload my own design?

Yes! You can choose from our library of fonts or upload your own artwork. We support AI, EPS, PDF, and high-resolution PNG files.

What file format works best for designs or logos?

Vector files (AI, EPS, SVG) are ideal. We also accept high-resolution PNG or PDF files at 300 DPI or higher.

Can you match my brand's exact colors?

Yes, we can match Pantone, CMYK, or RAL color codes. Please provide your color references when placing your order.

Payment

What payment methods do you accept?

We accept all major credit cards, PayPal, and bank transfers. Payment is processed securely at checkout.

Why do I need to pay a deposit before production?

A deposit confirms your order and allows us to begin sourcing materials and allocating production time for your sign.

Can I see a design proof before payment?

Yes, we provide a digital proof for your approval before full payment and production begin.

Shipping

Do you ship internationally?

Yes, we ship worldwide. Delivery times and costs vary by location. You will see shipping options at checkout.

How long does shipping take?

Standard shipping takes 5–10 business days. Express options are available at checkout for faster delivery.

Can I change my delivery address after placing the order?

Address changes can be made within 12 hours of ordering. Please contact us immediately if you need to update your address.

After-sales

What's your warranty policy?

All signs come with a 12-month warranty covering manufacturing defects and quality issues.

What should I do if my sign arrives damaged?

Contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund as quickly as possible.

Do you provide replacement parts?

Yes, we stock replacement parts for most products. Contact support with your order number and we will assist you promptly.